Shipping & Delivery

Do you offer expedited shipping?

Yes, we do! Our Express Shipping option costs $20. If your order is placed before 11 AM AEST with Express Shipping selected, it will typically be dispatched on the same day.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders over $150 within Australia.

How long does delivery take?

We aim to dispatch orders within 1-2 business days. Once dispatched, standard delivery times are:. Victoria. 1-3 business days. Sydney. 1-3 business days. Canberra. 1-3 business days. Adelaide. 1-3 business days. Brisbane. 3-4 business days. Tasmania

What if my package gets lost or arrives damaged?

We will investigate with the shipping carrier. We also recommend that you contact Australia Post directly as the receiver, as they often respond more quickly to customer inquiries. If confirmed lost, we will arrange for a replacement. We understand t

How much does shipping cost?

Here's a breakdown of our shipping costs:. Australia. New Zealand. Standard Shipping. $10.00. NZD$20.00. Express Shipping. $20.00. N/A. Free Shipping. $150 and over. NZD$200 and over

What is your shipping policy?

Our full shipping policy, including dispatch times, delivery estimates, and international shipping details, can be found on our Shipping Policy page: cleverhouseonline.com.au/pages/delivery-information.

How do I track my order?

Once your order is dispatched, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number on the Australia Post website or app to monitor your delivery status.

Do you ship worldwide?

No, currently, we do not offer worldwide shipping. Our shipping services are limited to Australia and New Zealand only.