What if my package gets lost or arrives damaged?Updated 2 months ago

Lost packages

We will investigate with the shipping carrier. We also recommend that you contact Australia Post directly as the receiver, as they often respond more quickly to customer inquiries. If confirmed lost, we will arrange for a replacement.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.