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Order Management

What is your cancellation policy?

Once an order is placed, it's processed almost immediately by our automated 3PL (third-party logistics) warehouse system. Due to this rapid processing, we have very limited ability to cancel or amend orders once they've been submitted. If you need to

Can I edit or add anything to my order?

Unfortunately, due to the automated and efficient nature of our warehouse operations (similar to Amazon's AMR system), we are generally unable to edit or add items to an order once it has been placed. Orders are packed and sent for dispatch very quic